Support

Need a hand with Lucii? Most questions are answered below. If yours is not, email us — a real person reads it.

How do I restore my purchase?

If you have subscribed to Lucii+ before and moved devices or reinstalled, open Settings and tap Restore Purchases. Your subscription is tied to your App Store or Google account, so it returns without any Lucii account.

I am moving to a new phone — will I keep my Codex?

Your Codex lives on your device and is included in your operating system's backup (iCloud or Android backup). Restore that backup onto the new phone, or use your phone maker's device-transfer tool, and your saved discoveries come across. Installing a fresh copy without restoring a backup starts you with an empty Codex.

What is a Support ID?

If you contact us about a Lucii+ purchase, we may ask for your Support ID (Settings › About, once Lucii+ is available). It lets us look up the purchase with our payment provider so we can fix restore or billing problems. It is not an account, and it identifies a purchase — not you. We have no other records: Lucii doesn't send us crash reports, analytics, or usage data.

How is my data handled?

Short version: no accounts, no tracking, and your collection stays on your device. The full picture is on the privacy page.

Contact us

Email contact@lucii.app